Customer Service 

Customer Service Request

Frequently Asked Questions

What types of stair parts do you offer?
We offer a wide variety of stair parts including treads, handrails, balusters, and posts.
What is your return policy?
We accept returns within 30 days of purchase. Products must be in new and unused condition. Custom orders are non-returnable. Please refer to our website for more information on our return policy.
Do you ship internationally?
Yes, we ship internationally. Please contact us for a shipping quote.
Do you provide installation services?
Unfortunately, no. We are an online-based company and don’t provide any installation services.
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